Banfield Pet Hospital

Banfield Pet Hospital on Nassau Park Boulevard in Princeton treats dogs and cats. Listed services include wellness exams, vaccinations, parasite prevention, microchipping, diagnostic testing, in-house lab work, digital X-rays, and dental X-rays. It does not advertise in-house emergency care and directs urgent cases to an emergency veterinarian.

Services

•Treats dogs and cats
•Comprehensive wellness exams and preventive care
•Dog and cat vaccinations
•Flea, tick, and heartworm prevention
•Microchipping
•Diagnostic testing, including in-house lab testing
•Blood panels, including CBC and chemistry panels
•Fecal testing and deworming
•Digital radiography (X-rays)
•Dental X-rays
•Does not advertise in-house emergency services

Pricing

No published pricing information is available.

People

Publicly listed names include Jeff Ellison, Alea Harrison, DVM, David Sturrus, Andrea Sinnott, and Nona Scheumack; no specific Princeton clinic team members were identified.

Reviews

Google lists 3.9/5 from 164 reviews. Recent written feedback is mixed: some reviewers describe pleasant visits, say pets were made comfortable, and specifically praise Dr. Z for answering questions. Other recent reviewers report difficulty reaching the clinic by phone, long hold times, appointment and front-desk problems, unprofessional interactions, unclear treatment estimates, and dissatisfaction after a changing diagnosis.

Reviews for Banfield Pet Hospital

Note: Showing the 5 most recent Google reviews out of 164 we track in total. Recent reviews may not be representative of overall sentiment.

justine tsiartas

3 months ago

The customer service here is horrendous. They never answer the phone or leave you on hold for 30 mins. That's why I am no longer going here and I cancelled my plan.

Megan Homer

3 months ago

We made an appointment for our French bullie over a month ago, and had received over two confirmation texts. My husband and I took off of work to make it to this appointment only for them to just start to make us wait ten minutes in lobby. Then when we checked in were told we did not have an appointment and making us feel like liars. I then showed my confirmation texts and my email she just kept saying the system didn’t have us in. Then she said we were late and they only have a 15 minute grace period when we showed up 6 minutes late and waited in the lobby for another ten. Then the doctor came out to apologize and was very sweet and said they would fit us in Saturday but then the receptionist couldn’t find one time besides 4PM. The front desk did not apologize even once or try to resolve the situation. She simply kept putting the blame on us and on the system instead of turning it around. My dog sat there for almost 30 minutes with no solution. When I asked for the records, she said wow he takes a lot of medication and rolled her eyes. I think we were treated very unprofessionally and I am very disappointed at this experience from start to finish. The doctors attitude started to turn it around but once he left the room she left the sour taste in our mouth . I really wanted to love this location. :(

Jeff Jenkins

4 months ago

Always pleasant and makes my dog feel comfortable

John Doyle

4 months ago

Dr. Z is great he’s a keeper He answered all my questions and the service was outstanding from start to finish I want to sign up for the program and have my first bill put towards it but I’m away for the week. I thought I could do it by calling up. They told me no I have to come in so that’s gonna have to wait till next week.

Mia Scarborough

4 months ago

Not too thrilled. What I thought I would get would be an answer, turned to a bunch of uncertainty. I was given a misdiagnosis for my cat, to then come back and be told he had something else. When I asked for an estimate to treatment, I couldn’t get a answer right away. Doesnt make sense especially if vets dont take insurance. I ended up getting a call, saying yea its going to be 7 extractions, after the doctor told me 5. The snow white tattoo lady just looked bothered when I talked to her, and was on facetime with her boyfriend.